Toyota Huesca

Why is TRIKOMER synonymous with trust for consumers?

As a consumer, when you are searching or deciding about which authorized dealer or official workshop service to go to for buy or repair a vehicle with total confidence and peace of mind, it is difficult to form an opinion about the reliability and real satisfaction of its customers, since generally the opinions that exist on the Internet are scarce, or not detailed enough, or are false, or are manipulated; moreover, most people who have received an unsatisfactory service are disproportionately represented; in short, Reality on the Internet is often biased or skewed by various interests or conflicts between parties.

Thanks to the work carried out by TRIKOMER since 2015, and to the compliance with European and Spanish legislation; people who are looking for a trusted official dealership or workshop you can find at TRIKOMER a reliable reference, as well as millions of opinions and ratings collected from drivers who day by day receive service in a workshop or buy a vehicle at a dealership.

Why are TRIKOMER reviews different from others you can read anywhere on the Internet?

At TRIKOMER we comply with the law, we certify, verify and We guarantee that every review and rating is added to the system by a real customer who has previously been billed for a service or for the purchase of a vehicle, inviting all customers, without discrimination or screening, so they can publicly express opinions and rate. It is not enough that a user has had prior contact with a workshop or dealership through a form, or claims that this has happened, but that our system is directly connected to the company’s internal software so that, through our own algorithm, we can provide traceability, identify, verify and authenticate that who opinions and rates is a real customer, regardless of whether they are satisfied or not. There is no censorship at TRIKOMER.

In addition, unlike most platforms, listing portals, and websites dedicated to vehicle sales that display customer reviews, in TRIKOMER we fully comply with Directive (EU) 2019/2161 of the European Parliament and of the Council, of 27 November – Omnibus Directive, provision by which previous directives are amended and updated, related to the consumer protection of the EU. Among them, Directive 2005/29/EC “relating to the Unfair business practices of companies in their dealings with consumers”, to regulate control and ensure that online reviews are reliable and backed by real customer experiences. Entering into force on 28 May 2022. In Spain it is applied through transposition of the aforementioned Directive by Royal Decree–law 24/2021, of 2 November, modifying the General Law for the Defense of Consumers, such as Law 3/1991, of 10 January, of unfair competition.

About TRIKOMER-affiliated dealers

Not all dealers in Spain are members of TRIKOMER, although more and more join every day, since the simple fact that a dealer voluntarily signs up to TRIKOMER indicates its Commitment to transparency for consumers and users, given that while they are publicly exposed to the evaluation of the services they provide, and there may always be faults or misunderstandings, and they prioritize having direct feedback with their customers publicly, so that in case of any statement of dissatisfaction or of a problem, seek a fast and appropriate solution, and strive to improve their services to meet the expectations of all their customers, pursuing both excellence and a healthy, trusting relationship with all their customers.